FAQs

Do you ship to UK & how much does shipping cost?

Yes, we ship to UK. We offer customers free shipping to UK.
There is no shipping cost & no sales tax.

What are our shipping and processing times?

Standard Shipping Time:

UK – 10-1 days
Other countries: 14-30 days

Do cats need interactive toys?

Just 15 minutes of interactive play a day helps cats maintain a healthy weight and releases destructive energy. When you are away the cat will still play. Keep your cat's interest by keeping toys strategically placed around the house.

How to place the toy?

This toy always needs to be placed in a space where it can not be knocked over, especially when your cat is running around after the red dot.

Do the USB charging doesn’t work?

If you use USB cable to charge, the toy will need to be connected to the USB cable, because the USB doesn’t have power storage. To wireless power mode use 4 AA batteries. Batteries are not included with the product.

Why my cat doesn't want to play?

Cats need a period of time to observe and understand new things before they catch up with the item. When used in dark environments, the excitement should explode immediately.

Why it turns off after a while?

The program was settled to display the red dot for 15 minutes after every 1.5 hours until you turn it off.

How to turn the manual mode on?

If you want to interact with cats by yourself, hold the button for 5 seconds.

How to turn it off?

Press the power button when the toy is in running mode. If the toy is on standby mode, press power button to wake it up and then press again.